Q: How Long until i receive a dispatch Email?
A: This all depends on if you have ordered from our preorder collection, preorders usually take 12-30 business working days, in stock items take around 7 business days to ship although this is usually a lot sooner. Please email if you are unsure and we will be happy to help.
Q: How long will it take to receive my parcel?
A: Once you have received a dispatch email you should expect your order: Standard delivery: 5-20 working days £3.95
Tracked and Signed: RoyalMail Delivery Next Working Day £6.95
Please note all orders including international are Signed for prices are dependant on weight which will be calculated on checkout.
We send International orders via DPD, Royal Mail & UPS.
Q: How long will it take to receive my refund?
A: Your balance will be refunded within 14 days after you've returned the item(s).
Your refund will be payable with the same payment method you chose for purchase.
Q: Do i pay for my return?
A: We do not cover the costs for returning a item(s)
Q: How long do I have to return an item?
A: All returns must be made within 28 calendar days from the date you received and signed for your parcel.
Q: Can i exchange a item(s)?
A: The item(s) must be retuned for a exchange to be sent out, item(s) must be in original unworn condition with all tags attached.
Q: How long will my preorder take?
A: Most preordered item(s) take between 3-6 weeks to arrive with us unless stated otherwise (although we will try our best to get this to you a lot sooner), if part of your order is preorder but would like the rest sent out before please contact us so we can discuss postage options with you.
Q: If i have made a order how long do i have to cancel?
A: You have up until we send the item out to cancel a order, once a confirmation email has gone out we are unable to fulfil a cancellation.
Q: What's a back order?
A: If you have received only part of your order, you either get the option to a refund for the items you didn't receive or the items will be sent out once back in stock.