Q: How Long until i receive a dispatch Email?

A: This all depends on if you have ordered from our preorder collection, preorders usually take 12-30 business working days, in stock items take around 7 business days to ship although this is usually a lot sooner. Please email if you are unsure and we will be happy to help.

 

Q: How long will it take to receive my parcel?

A: Once you have received a dispatch email you should expect your order: Standard delivery: 5-20 working days £3.95

                         Tracked and Signed: RoyalMail Delivery Next Working Day £6.95

Please note all orders including international are Signed for prices are dependant on weight which will be calculated on checkout.

We send International orders via DPD, Royal Mail & UPS.

 

Q: How long will it take to receive my refund?

A:  Your balance will be refunded within 14 days after you've returned the item(s).

Your refund will be payable with the same payment method you chose for purchase. 

 

Q: Do i pay for my return? 

A: We do not cover the costs for returning a item(s)  

Q: How long do I have to return an item?

A:  All returns must be made within 14 calendar days from the date you received and signed for your parcel.

 

Q: Can i exchange a item(s)?

A:  The item(s) must be retuned for a exchange to be sent out, item(s) must be in original unworn condition with all tags attached. 

 

Q: How long will my preorder take?

A: Most preordered item(s) take between 3-6 weeks to arrive with us unless stated otherwise (although we will try our best to get this to you a lot sooner), if part of your order is preorder but would like the rest sent out before please contact us so we can discuss postage options with you.

  

Q: If i have made a order how long do i have to cancel?

A: You have up until we send the item out to cancel a order, once a confirmation email has gone out we are unable to fulfil a cancellation.

 

Q: What's a back order?

A: If you have received only part of your order, you either get the option to a refund for the items you didn't receive or the items will be sent out once back in stock.